Guidelines for Visits and Passes
Community Passes and Visits are intended to help Clients connect to natural supports, community supports and resources to build their Recovery Capital and support after care planning. Starting on the fourth weekend in treatment, Clients can request a Community Pass of a maximum of four hours in length. Community Passes and Visits are carefully planned and approved by Staff to ensure Client safety and to support individualized recovery goals. Clients can arrange to visit with loved ones during their Community Pass.
In addition, Clients have access to computers for Zoom/Skype visits. Clients may also use one of several courtesy telephones located on the Client floors of the main building for phone visits. Clients calling long distance will require a phone card/calling card. Clients will be able to access email during weekly computer time.
Items which can be dropped off for Clients:
We understand that family and friends may wish to drop off items for Clients during their treatment. Items may be dropped off on FRIDAYS ONLY from 9:00 am – 3:00 pm at Reception at the Villa (610 – 25 Avenue SW – grey building facing 5 Street SW). Deliveries outside of this time cannot be accommodated.
In order to protect Client confidentiality as well as the safety of all Clients and Staff, Aventa will neither confirm nor deny that the recipient is a Client at Aventa, including deliveries from florists or pharmacies. Please note that all items will be required to be checked by Staff prior to being given to Clients. Visits are not permitted during drop-offs.
At this time, we are unable to accept the following items for Clients:
- Homemade food or beverages
- Cell phones, laptops, tablets
- Potted plants (flower deliveries are permitted)
We encourage family and friends to send or drop off cards and letters.