Guidelines for Communication, Visits and Passes
Communication and Telephone Access
Aventa protects the privacy of individuals receiving services at Aventa. Clients are encouraged to call their loved ones directly to share information.
Telephones are provided free of charge. Clients are required to provide their own long-distance cards. Client cell phones are permitted during Saturday passes and for off-site business or medical reasons as required. There will also be one day per week for Phase II/YAT to use their cell phones.
Computer access is available daily for essential tasks. Clients have access to computers for Zoom/Skype visits.
Clients are asked to authorize a Critical Incident Contact, who will be contacted in case of serious injury, hospital admission or discharge from the program, other than scheduled graduation. The information released will include the Client’s name, date/time of discharge, and, in the case of hospital admission, which facility the Client was admitted to.
Community Passes and Visits
Community Passes and Visits are intended to help Clients connect to natural supports, community supports and resources to build their Recovery Capital and support after care planning. Starting on the fourth weekend in treatment, Clients can request a Community Pass of a maximum of four hours in length. Community Passes and Visits are carefully planned and approved by Staff to ensure Client safety and to support individualized recovery goals. Clients can arrange to visit with loved ones during their Community Pass.
Deliveries and Mail
Items which can be dropped off for Clients:
We understand that family and friends may wish to mail or drop off items for Clients during their treatment. Items may be dropped off on FRIDAYS ONLY from 9:00 am – 3:00 pm at Reception at the Villa (610 – 25 Avenue SW – grey building facing 5 Street SW). Deliveries outside of this time cannot be accommodated.
In order to protect Client confidentiality as well as the safety of all Clients and Staff, Aventa will neither confirm nor deny that the recipient is a Client at Aventa, including deliveries from florists or pharmacies. Please note that all items will be required to be checked by Staff prior to being given to Clients. Visits are not permitted during drop-offs.
At this time, we are unable to accept the following items for Clients:
- Homemade food or beverages
- Cell phones, laptops, tablets
- Potted plants (flower deliveries are permitted)
We encourage family and friends to send or drop off cards and letters.